The AAS Foundation (“AAS Foundation,” “we,” “our,” or “us”) is committed to transparency and accountability in all donation-related activities. This Donation Refund Policy explains the circumstances under which donations may be refunded and the process for requesting a refund.
1. General Policy on Donations
All donations made to The AAS Foundation are voluntary contributions that support our rehabilitation, treatment, counseling, aftercare, and community support programs.
As a general rule:
- Donations are non-refundable once processed.
- All contributions are considered final and are used directly to support ongoing programs and beneficiaries.
2. Eligibility for Refund Requests
Refunds may be considered only in exceptional circumstances, including:
- Duplicate donation made in error.
- Incorrect donation amount entered by the donor.
- Unauthorized or fraudulent transaction (subject to verification).
- Technical error resulting in multiple charges.
- Other valid reasons deemed appropriate at the discretion of The AAS Foundation.
3. Non-Refundable Donations
Refunds will not be issued in the following cases:
- Donations made intentionally and successfully processed.
- Contributions made as part of campaigns, appeals, or fundraising drives.
- Recurring donations after the agreed billing cycle (unless cancellation was not processed in time).
- Donations already utilized for programmatic or operational expenses.
4. Refund Request Process
To request a refund, donors must contact us with the following details:
- Full name of the donor
- Date of donation
- Amount donated
- Payment method used
- Transaction ID or receipt number
- Reason for refund request
Refund requests should be submitted to:
Email: info@theaasfoundation.org
Organization: The AAS Foundation, Karachi, Pakistan
5. Review and Approval
Once a refund request is received:
- The request will be reviewed by our finance or administration team.
- Supporting evidence may be requested for verification.
- Approved refunds will be processed within a reasonable timeframe, depending on banking and payment gateway procedures.
The AAS Foundation reserves the right to approve or decline refund requests based on internal verification and policy compliance.
6. Method of Refund
If a refund is approved:
- The amount will be returned using the original payment method, where possible.
- Processing times may vary depending on banks or payment service providers.
- Any transaction or processing fees charged by third-party payment processors may be deducted from the refund amount, where applicable.
7. Fraudulent or Unauthorized Transactions
In cases of suspected fraud or unauthorized transactions:
- The AAS Foundation may conduct an internal investigation.
- Donors are encouraged to report such incidents immediately.
- We may cooperate with financial institutions and relevant authorities to resolve such matters.
8. Changes to This Policy
The AAS Foundation reserves the right to modify or update this Donation Refund Policy at any time without prior notice. Any changes will be posted on our website with an updated effective date.
9. Contact Us
For questions or refund-related concerns, please contact:
The AAS Foundation
Plot #8-C, Old Sunset Boulevard, Commercial Street, DHA Phase II, Karachi, Pakistan
Email: info@theaasfoundation.org
Website: www.theaasfoundation.org